MM
Mathapelo M
1 reviews | Active since May 2025
29 May 2025, 19:28
Zoom fibre has a bad service
My WiFi router has a red light it doesn't connect to internet since on 28 April I've been sending them emails and contacting them through WhatsApp all they say is they will send a date and time for the technician to come , but they keep on sending messages that my subscription has been suspended when they haven't resolved the issue with their services, everytime when I contact them they tell me my ticket is open ZF000AK12 that's it
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Replies (2)
Zoom fibre's replyOfficial
30 May 2025, 08:44Dear Mathapelo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply30 May 2025, 08:44
Official
Dear Mathapelo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
MM
Mathapelo M's updateReviewer Update
04 Dec 2025, 18:37Hi now that the construction has been completed when can we expect the technician to come and repair the wires, it's been 8 months without being able to use wi-fi
MM
Mathapelo M's update04 Dec 2025, 18:37
Reviewer Update
Hi now that the construction has been completed when can we expect the technician to come and repair the wires, it's been 8 months without being able to use wi-fi