Zoom fibre

This customer service WhatsApp team is horrible, to say the least. They give one answer and then leave the chat while you are still typing. This has been consistent behaviour, especially from Fatima. When a question cannot be answered, the best thing to do apparently is to leave the client hanging. It is so consistent that you would swear it is part of the training — just leave the chat, even when someone is following up on long-standing issues.

The revised script seems to be: tell the client, “We will look into it,” then follow it with, “Thank you for your patience and understanding, please open a new chat should you still need more clarity. Have a great day further,” and immediately leave the chat. Zero communication on challenges they are facing on their side.