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Norrest Nyarayi lucy Mpofu
1 reviews | Active since Mar 2026
04 Mar 2026, 14:00
Zoom fibre
I reported not having internet on Friday and they have been saying they will attend me I told them it doesn’t have internet and it’s not in range since paying it it hasn’t worked even now I am still reporting I don’t get help , their customer service is bad shame
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Replies (2)
Zoom fibre's replyOfficial
04 Mar 2026, 14:56Dear Norrest thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply04 Mar 2026, 14:56
Official
Dear Norrest thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Norrest Nyarayi lucy Mpofu's updateReviewer Update
05 Mar 2026, 10:10The issue hasn’t been resolved and it’s been six days now these bad consultants telling me that they will send someone and even yesterday someone called and she said as telling me about trouble shooting and then another one which precious pretended as if she was helping and she wasn’t she was just buying time to knock off why must we pay for something that doesn’t work and when require customer service it becomes a hassle these people have been telling me that someone will come since Friday it’s day six now and they are still telling me that if you can’t help me please refund me and come fetch your useless fibre from the day I paid it hasn’t worked but when someone hasn’t paid you gather the guts to call them and tell them that you can assist them in recharging yet you can’t assist in customer service
Please refund me my money I have had enough of this we can’t watch tv and children can’t even do their homeworks
Please refund me my money I have had enough of this we can’t watch tv and children can’t even do their homeworks
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Norrest Nyarayi lucy Mpofu's update05 Mar 2026, 10:10
Reviewer Update
The issue hasn’t been resolved and it’s been six days now these bad consultants telling me that they will send someone and even yesterday someone called and she said as telling me about trouble shooting and then another one which precious pretended as if she was helping and she wasn’t she was just buying time to knock off why must we pay for something that doesn’t work and when require customer service it becomes a hassle these people have been telling me that someone will come since Friday it’s day six now and they are still telling me that if you can’t help me please refund me and come fetch your useless fibre from the day I paid it hasn’t worked but when someone hasn’t paid you gather the guts to call them and tell them that you can assist them in recharging yet you can’t assist in customer service
Please refund me my money I have had enough of this we can’t watch tv and children can’t even do their homeworks
Please refund me my money I have had enough of this we can’t watch tv and children can’t even do their homeworks