Zoom fibre customer service is trash

Zoom fibre customer service is trash...end of story. I have an active line currently with Zoom Fibre, I app**** for an additional line to be added to my property as I have an outbuilding I would like to run independently from my main house. Got my confirmation over whatsapp that my application was accepted and my installation would be done 5th March at 1:30pm. It is currently 5th March at 17:00pm and guess what I have? Nothing...why you might ask? Because Zoom has just decided not to come.... infact someone did show up, just not to do my installation... they dug up my fibre box and left it open on the public street and left.... I I HAVE BEEN CALLING ENDLESSLY and guess what? No one can help me, everything is being escalated somewhere but no one actually calls you back with an answer. Then I get a phantom email from a noreply mailbox to say my installation is booked for Wednesday the 6th of March because of a discussion I had with a consultant....amazing news to me when NO ONE has called me back to explain why the actual appointment I made for installation never happened.... based off of this experience I would advise you to look directly passed Zoom fibre when shopping for a service provider....Will probably be closing my current line with them as well