JF
John F
1 reviews | Active since Jan 2025
30 Jan 2025, 13:13
Zoom fibre
I payed for a new package Tuesday .. they came yesterday which was Tuesday to install the router...after they left it with no Internet connection saying I should wait for maintainance to come and connect...it's Thursday no one has came ...I tried calling and even communicating on WhatsApp still I'm not assisted...it hurts becoz they took my money after they not even attending to me ...that's ******* and I need to take this matter further
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Replies (2)
Zoom fibre's replyOfficial
30 Jan 2025, 13:31Dear John thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply30 Jan 2025, 13:31
Official
Dear John thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
JF
John F's updateReviewer Update
03 Feb 2025, 18:27I'm still internet less...it's been almost 2weeks now since I payed ...no one has came to fix what they said Is the issue...why is zoom fibre doing this to customers ?clarity should have prevented this ..I should have never payed if I knew this is how they operate ..I'm speechles
JF
John F's update03 Feb 2025, 18:27
Reviewer Update
I'm still internet less...it's been almost 2weeks now since I payed ...no one has came to fix what they said Is the issue...why is zoom fibre doing this to customers ?clarity should have prevented this ..I should have never payed if I knew this is how they operate ..I'm speechles