ZOOM FIBRE BAD CUSTOMER SERVICE AND WORKMANSHIP

We are new tenants in the area and app**** for a fibre connection with Zoom for the first time... Turned out that the previous tenant had a fibre line so we have decided to ask that the same line be used. Once our account was activated, we noticed that there was still no connection. Called many times and eventually, this morning 2 technicians arrived and the lady happened to pull the cable from the pipe saying that it was snapped. Apparently an "investigation" was done and an email was sent by Robyn saying that we have to pay R1495 excl. Vat for installation due to self inflicted damage. The point is that we did not use it or damage it in the sense that we have moved here 3 months ago. If we had not asked for this line to be used, they would have had to just do a new installation, so what they are doing, does not make sense at all.