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Nomadlozi N

1 reviews | Active since Apr 2026

19 Apr 2026, 02:19

Zoom Fibre as poor customer service

11 days with no internet(LOS) and the zoom maintenance team hasn't helped me and I reported an intense have a ticket number. I payed on the 7th then on the 8th wifi stopped working , worse the days are decreasing each and everyday even though the wifi is not working. The zoom agent are being rude everytime when I ask them to help me

Even if I can get my money (refund) its fine 💔

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Replies (4)
Zoom fibre
Zoom fibre's reply20 Apr 2026, 09:01
Official
Dear Nomadlozi, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Nomadlozi N's update20 Apr 2026, 11:31
Reviewer Update
I've been waiting for your call / your maintenance team to come...... like guys come on we are paying here and you dont care about customers 😒 this is not right you're just ****ming us the whole 13days I've been following you but I've never got helped
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Nomadlozi N's update20 Apr 2026, 11:32
Reviewer Update
If you cant fix please give me my money back(refund) or I'll end up going to open a case against you
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Nomadlozi N's update21 Apr 2026, 10:31
Reviewer Update
Im still waiting for them , yesterday they call saying that they will come but they didn't, today I tried calling them they said they'll call but no they are still quiet 💔😒