Zoom Fibre and Mweb are disgusting

On the 29.12.2022 I app**** for services with Mweb, the told me because there is already an active Mweb Line it would take 24=48 hours for activation to my surprise it was activated the same day but I had no router to use the internet I called them up and told them thay I require a a router since the first agent did not ordet 1 for me, they have then also advised once my line gets activated I will b charged prorata for the services , on the 6.01.2023 my router was delivered only to find out that they did not order my ONT which meant I had to wait again and I've advised them from the start that o work from home hence the urgency of internet is needed . on Sunday 08.01.2023 an engineer was sent out to check my line they transferred my case to Installations whom came out 09.01.2023 to install the ONT and my router we were told by this engineer to wait 15 minutes for the PON light to become stable and then we should be able to use internet, we waited whole night . I called MWeb in the morning to advise them that I have no internet my airtime got cut because I've been calling them and they do not respon, I have reached out to them via social media and still no response, Mweb said the fault is with Zoom and ZOOM is saying the fault is with Mweb, Mweb has logged a ticket for the 3rd engineer to come out to resolve this so called issue and I may be charged when its not even my fauly. I have a bill from MWEB when I did not even touch their Data I was unable to do that, As per their Terms and conditions my account will be debited witjin 5 Days of activation theu activated me way before I had a routet and I will not be paying anythong as I still have no internet this has been going on way to long and I have invested too much of time and money trying to fix the work these two companies can not do .If Mweb is unable to get me connected today 10.01.2023 then I want them to release my Line with immidate effect , should the be able to resolve this then I want them to review my bill and compensate me for wasting airtime calling them to have my issue resolved . should it happen thag it can not be fixed today I wamt to leave penalty free because the fault is with them and not me .they have sent 2 engineers who were not able to resolve my matter and I am unable to do my work !I work from home and require internet to support my family it is extremly disgusting how they treating me .