AN
Anand N
1 reviews | Active since May 2021
30 Oct 2021, 19:04
ZOOM FIBRE
Most useless fibre company. Follow up service is pathetic. Fibre has been doen between 5-15 days continuously in some household in Northdale. Call centres cannot provide estimate time for services to be restored. Getting through to support is another task. You can wait ftom 15 - 45 minutes for them to answer after which , there is no positive way forward. Their partner Home Connect which provides the ISP is none the better. So rather stick to other ways to stay connected than fibre especially if Zoom is in your area.
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Replies (3)
Zoom fibre's replyOfficial
04 Dec 2021, 10:16Good Morning Anand, we do apologize for your experience thus far. Due to municipality work, our fibre feeder cables were damaged. However, please note that all fibre issues in Northdale have been resolved. Should you be experiencing any more downtime please contact your selected ISP as your first line of support.
Zoom fibre's reply04 Dec 2021, 10:16
Official
Good Morning Anand, we do apologize for your experience thus far. Due to municipality work, our fibre feeder cables were damaged. However, please note that all fibre issues in Northdale have been resolved. Should you be experiencing any more downtime please contact your selected ISP as your first line of support.
Zoom fibre's replyOfficial
04 Dec 2021, 10:24Good Morning Anand, we do apologize for your experience thus far. Due to municipality work, our fibre feeder cables were damaged. However, please note that all fibre issues in Northdale have been resolved. Should you be experiencing any more downtime please contact your selected ISP as your first line of support.
Zoom fibre's reply04 Dec 2021, 10:24
Official
Good Morning Anand, we do apologize for your experience thus far. Due to municipality work, our fibre feeder cables were damaged. However, please note that all fibre issues in Northdale have been resolved. Should you be experiencing any more downtime please contact your selected ISP as your first line of support.
Zoom fibre's replyOfficial
14 Jun 2022, 13:15Good Day Anand, we do apologize for the experience caused thus far. How can we assist your further? In the meantime, please can you provide us with your physical address so we can investigate the matter with your selected ISP and why you are currently experiencing downtime.
Zoom fibre's reply14 Jun 2022, 13:15
Official
Good Day Anand, we do apologize for the experience caused thus far. How can we assist your further? In the meantime, please can you provide us with your physical address so we can investigate the matter with your selected ISP and why you are currently experiencing downtime.