TD
Tinyiko D
1 reviews | Active since Mar 2024
11 Jul 2024, 17:20
Zoom Fibre ****
I made payment on March to have my fibre installed and was told that they will send a maintenance team because I am staying in a flat like yard so that they can make it multiple and till today no one has came or said anything.
I received an email saying my ticket has been resolved and don't understand how cause I still have not received a refund or installation.
I have been sending emails and WhatsApp text but being promised that they will refund by but till date they haven't. I have sent everything they have requested from me but still not getting any help.
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Replies (3)
Zoom fibre's replyOfficial
12 Jul 2024, 07:24Dear Tinyiko Dlamini, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply12 Jul 2024, 07:24
Official
Dear Tinyiko Dlamini, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Tinyiko D's updateReviewer Update
12 Jul 2024, 07:30You have been looking at the issue since March and I have complained of your poor service since than but I shall wait for the call.
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Tinyiko D's update12 Jul 2024, 07:30
Reviewer Update
You have been looking at the issue since March and I have complained of your poor service since than but I shall wait for the call.
Zoom fibre's replyOfficial
12 Jul 2024, 10:13Good day , thank you for receiving our call and the allowing us to assist with your query. Thank you for your patience, your query is being handled.
Zoom fibre's reply12 Jul 2024, 10:13
Official
Good day , thank you for receiving our call and the allowing us to assist with your query. Thank you for your patience, your query is being handled.