Zoom fiber : No support

I am writing to express my frustration regarding the unresolved internet outage associated with ticket number ZF000B5FG. My internet connection has been down for four days, and despite multiple attempts to get assistance, I have received no meaningful support.

The WhatsApp support agents have been unhelpful—my chats are closed without resolution, and I am repeatedly told that the issue has been referred to the maintenance team, who will call me back. However, I have not received any follow-up communication.

I would also like to highlight that while my entire area was affected initially, service has since been restored for everyone else—except me. It appears that my connection has been overlooked, and I am not receiving the necessary support to resolve this issue.