Zoom Fiber Is a **** seriously

Dear Zoom Fiber Team,

I am writing to express my disappointment and concern regarding the recent price increase of my internet subscription from R248 to R320, effective from the 1st of this month. I was not informed of this change prior to the increase, which I believe is a significant oversight.

Furthermore, I have been experiencing poor service quality, including a persistent red light issue that has been ongoing for two months. Despite my efforts to bring this to your attention, I have not received a satisfactory resolution or acknowledgement of the problem.

The combination of poor service and unexpected price increases has led to a significant decline in my confidence in Zoom Fiber. I hope that you will take my concerns seriously and take immediate action to address these issues.

I would appreciate it if you could look into this matter and provide a formal explanation for the price increase, as well as a plan to improve the service quality.