Zoom fail to keep me connected for over two weeks

Consultant hang on me while I was talking, and mentioned my frustration. Zoom Fiber has failed to act on my non connection for two weeks, the consultant are posting me from pillar to pillar, they keep trying to solve problem over the phone and repeating the same thing that they have tried but didn't work over and over again,

The don't want to send a technician to solve problem onsite yet Im paying every month

Im receive the bad customer service ever, they not taking my problem seriously.