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Mary M

1 reviews | Active since May 2024

02 May 2024, 16:42

ZOOM A

No internet coverage from the last 7-8 days ,paid up the wifi. Chat with Tech5 they gave me ticket number #ZF00030VC. Called from Friday was told technicians will come till today, when on the phone it's from pillar to post. So disappointed in the service have paid for internet but have no internet. Working from home is unbearable as have to go to the office on a daily basis or buy data to complete my daily tasks.

0
Replies (3)
Zoom fibre
Zoom fibre's reply02 May 2024, 16:51
Official
Good day Mary , 
I trust all is well 

Our sincerest apology for the experience you have had . 
Please allow us to investigate the query and assist further . 
An agent will contact you shortly.

Kind Regards , 
Zoom fibre team 
MM
Mary M's update09 May 2024, 10:02
Reviewer Update
The technicians came on Saturday and told me that they won't be able to fix inside the house, after an argument with them they eventually came inside the house to fix the router. It was unmounted roughly from the wall they were angry. Network came back after an hour ,had network for Sunday only and Monday a red light started flicking again ,have watts aped ZOOM with a response from them saying they will investigate till now.Have no Network. This is the car that came Saturdayzoom.jpg 2.59 MB
Zoom fibre
Zoom fibre's reply09 May 2024, 10:42
Official
Dear Mary, thank you for your review. Your feedback helps us do better.

We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.

Please expect a call shortly

Kind Regards
Zandile