ZF000AD99 - No internet on our home WIFI

Item: Zoom fibre
Rating: 1
Author: Kenosi N

Dear Hello Peter,

I am extremely disappointed with the terrible service I’ve received from Zoomflex over the past few days. My WiFi has been completely down for 5 consecutive days, and despite multiple calls and follow-ups with their customer service team, nothing has been done to resolve the issue. though i have a call logged ZF000AD99

No technician has been sent, no real solution provided, and absolutely no communication or update from their side. This is not only highly unprofessional but has caused serious disruption to our daily life.

For a service I pay for in full each month, this is simply unacceptable. I expect a service provider to at least respond and resolve technical issues within a reasonable timeframe—certainly not leave a customer stranded for nearly a week.

At this point, I’m not just looking for a fix—I am demanding:

Compensation for the downtime and inconvenience.

I hope this complaint will finally trigger the urgency that’s been missing throughout this ordeal. If I could write a review with no start or a negative, I could have done so. Consumers deserve better.

Helpful (0)

Replies (3)

Zoom fibre's replyOfficial

14 Apr 2025, 14:10

Dear Kenosi thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team

Zoom fibre's reply14 Apr 2025, 14:10

Official

Kenosi N's updateReviewer Update

14 Apr 2025, 14:57

Please call the same number again, I was just on a work call and cold not take the call.

Kenosi N's update14 Apr 2025, 14:57

Reviewer Update

Please call the same number again, I was just on a work call and cold not take the call.

Zoom fibre's replyOfficial

14 Apr 2025, 15:41

Thank you for your query, we can see that the ticket has already been assigned to our Maintenance team to schedule a date and time for the team to attend to the fault onsite .

Zoom fibre's reply14 Apr 2025, 15:41

Official

Thank you for your query, we can see that the ticket has already been assigned to our Maintenance team to schedule a date and time for the team to attend to the fault onsite .