ZF000326S: Network connection

*** ZF is using Home-Connect to log calls and their agents are not

On Friday, I spoke to agent Sbusiso but he failed even to provide me with the reference number. Saturday, I spoke to Lethabo who managed to escalate the call to the technical team (Sebashan) and he responded promptly confirming that the technician would come on Sunday, but nothing till today. Monday- spoke to Babalwa no assistance, and gave me attitude stating that (SLA 7 days) Tuesday-spoke to Anelisa no assistance.

This company does not take black people seriously, I mean who gives 7 days SLA while knowing that we run a business, and we have people working from home and the kids are writing their exams.

I'm very annoyed.