Zero Communication

I sent a WhatsApp message to your number in the morning and was advised that a technician would contact me. I have been waiting the whole day for this call, and it is still within working hours, yet I highly doubt I will hear from anyone. This is extremely frustrating. Your communication channels need serious improvement because the current ones are completely ineffective. As someone who works from home and relies on your services, it is unacceptable that I constantly have to buy mobile data while still paying for internet that is not working. My router has been showing a red light, and there has been no assistance or follow-up from your side. This level of service is disappointing and unacceptable.