Worst service ever

Zoom fibre is stress on its own,I have been enquiring about the ticket I was given from the 12 June,everyday it’s a new story I have even written 3 reviews this is the fourth nothing have has been done,I have been told I will get a call from maintenance,no one called,today I was told there is another delay on my ticket ,what am I supposed to do with that ?when I ask about getting refund I’m just ignored and told the chat will be closed ,the only thing zoom fibre provides is stress not service,I cannot keep texting on Facebook,WhatsApp and emailing everyday without response or at least someone calling like they say they would.your service I get is not free .I want what I paid for not stories