RJ
Renaal J
1 reviews | Active since Feb 2023
14 Sept 2024, 12:30
Worst service
I've had a terrible experience with MWEB and Zoom installers. I've been waiting for weeks for Zoom to install my line, and they were scheduled to come today, September 14, at 11 a.m. No one showed up, and they haven’t responded to my WhatsApp messages about their arrival or delay. I've been calling the call center and have been bounced from IVR to IVR, with no agents willing to assist. When I finally reached an agent, trying to get a manager on the line was extremely frustrating. I can’t get hold of Zoom Fiber, and I’ve spent a lot of money on calls to the call center, adding to my frustration. The lack of communication between Zoom and MWEB is unacceptable.
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Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
14 Sept 2024, 12:48Dear Renaal Juggernath, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply14 Sept 2024, 12:48
Official
Dear Renaal Juggernath, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
RJ
Renaal J's updateReviewer Update
17 Sept 2024, 14:49Still pathetic service provided by zoom and mwebe for thw past 2 weeks, I have been waiting for an installation, I was told by the installer from zoom that the router needs to be delivered first then they can install, then mweb tells me they need to install the line then the router can be delivered, this is bull**** service
RJ
Renaal J's update17 Sept 2024, 14:49
Reviewer Update
Still pathetic service provided by zoom and mwebe for thw past 2 weeks, I have been waiting for an installation, I was told by the installer from zoom that the router needs to be delivered first then they can install, then mweb tells me they need to install the line then the router can be delivered, this is bull**** service
Zoom fibre's replyOfficial
17 Sept 2024, 14:55Good day Renaal, thank you for bringing this to our attention, we will follow up with the team and provide feedback once we have more updates.
Zoom fibre's reply17 Sept 2024, 14:55
Official
Good day Renaal, thank you for bringing this to our attention, we will follow up with the team and provide feedback once we have more updates.