DC
Donovan C
1 reviews | Active since Sept 2015
09 Aug 2023, 11:31
Worst Fibre Provider
Still no valid response to my last complaint and dealing with an ISP they put me onto! paying for 100mb line, but the quality is so bad. Zoom mentioned ISP management will contact me, but to date not a call or email!
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Replies (1)
Zoom fibre's replyOfficial
09 Aug 2023, 11:38Good Day Donovan,
Thank you for reaching out to us. As previously mentioned, we did log a ticket with our Support team who investigated the matter and couldnt find any faults as the line is up and running at the moment.
We will follow up with Management from Accelerit with regards to your escalation.
We are sad to hear that they still have not made contact with you.
Once again, please feel free to contact me if you require any other assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for reaching out to us. As previously mentioned, we did log a ticket with our Support team who investigated the matter and couldnt find any faults as the line is up and running at the moment.
We will follow up with Management from Accelerit with regards to your escalation.
We are sad to hear that they still have not made contact with you.
Once again, please feel free to contact me if you require any other assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Zoom fibre's reply09 Aug 2023, 11:38
Official
Good Day Donovan,
Thank you for reaching out to us. As previously mentioned, we did log a ticket with our Support team who investigated the matter and couldnt find any faults as the line is up and running at the moment.
We will follow up with Management from Accelerit with regards to your escalation.
We are sad to hear that they still have not made contact with you.
Once again, please feel free to contact me if you require any other assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for reaching out to us. As previously mentioned, we did log a ticket with our Support team who investigated the matter and couldnt find any faults as the line is up and running at the moment.
We will follow up with Management from Accelerit with regards to your escalation.
We are sad to hear that they still have not made contact with you.
Once again, please feel free to contact me if you require any other assistance.
Regards
Gibraltar Makhura
Client Liaison Officer