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emsie.crowie emsie.crowie
1 reviews | Active since Sept 2018
11 Aug 2023, 15:57
Worst fibre company in SA
Worst company to deal with. Fibre has been off for 2 days now. No feedback or headsup as to why. You pay a huge amount monthly and still has to buy mobile data just to get your work done. Worst decission ever to install Zoom!!
Helpful (0)
Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
11 Aug 2023, 16:42Good day Emsie
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
We apologize for the inconvenience this has caused.
Kind Regards
Zandile Ndzipho
Social Community Manager
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
We apologize for the inconvenience this has caused.
Kind Regards
Zandile Ndzipho
Social Community Manager
Zoom fibre's reply11 Aug 2023, 16:42
Official
Good day Emsie
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
We apologize for the inconvenience this has caused.
Kind Regards
Zandile Ndzipho
Social Community Manager
Thank you for contacting us with your query and accepting my call.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
We apologize for the inconvenience this has caused.
Kind Regards
Zandile Ndzipho
Social Community Manager
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emsie.crowie emsie.crowie's updateReviewer Update
11 Aug 2023, 19:35It's 19h30 and still no call from your so called maintenance team!!! Your service is absolutely a disgrace!!
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emsie.crowie emsie.crowie's update11 Aug 2023, 19:35
Reviewer Update
It's 19h30 and still no call from your so called maintenance team!!! Your service is absolutely a disgrace!!
Zoom fibre's replyOfficial
11 Aug 2023, 23:58Hi Emsie
We apologize for the delay as our support team was investigating your line; please note that our support team has reconfigured your line and your connection should be restored.
We appreciate your patience and apologize for any inconvenience caused.
Should you require further assistance, kindly reach out to me at *** and I will gladly assist.
Kind Regards
Zandile Ndzipho
Social Community Manager
We apologize for the delay as our support team was investigating your line; please note that our support team has reconfigured your line and your connection should be restored.
We appreciate your patience and apologize for any inconvenience caused.
Should you require further assistance, kindly reach out to me at *** and I will gladly assist.
Kind Regards
Zandile Ndzipho
Social Community Manager
Zoom fibre's reply11 Aug 2023, 23:58
Official
Hi Emsie
We apologize for the delay as our support team was investigating your line; please note that our support team has reconfigured your line and your connection should be restored.
We appreciate your patience and apologize for any inconvenience caused.
Should you require further assistance, kindly reach out to me at *** and I will gladly assist.
Kind Regards
Zandile Ndzipho
Social Community Manager
We apologize for the delay as our support team was investigating your line; please note that our support team has reconfigured your line and your connection should be restored.
We appreciate your patience and apologize for any inconvenience caused.
Should you require further assistance, kindly reach out to me at *** and I will gladly assist.
Kind Regards
Zandile Ndzipho
Social Community Manager