Worse Fibre Supplier & Service

This is the second time I have this experience with Zoom Fibre. When I call them for progress on the activation of an existing line they refer me to the ISP. When I call the ISP they refer me to Zoom Fibre and say they are waiting on them to do the line activation on their side and there is nothing they can do. Zoom Fibre is one of the worse fibre companies I have interacted with. The problem is they know they hold the monopoloy in Langebaan on the West Coast as they are the only Fibre Company servicing the area. I have heard numerous complaints from other people in Langebaan as well. I think I am going to start reaching out to other Fibre companies to find out why they cannot service that area because we are left with an incompenent Fibre supplier at the moment. When I made contact on Whatsapp as they refer this to be their contact platform, the consultant ask for the problem and as I told him the issue, I am just told contact your ISP and ends the chat without even listening to me further. You can then not get connected on the whatsapp line again. Extremely frustrating communication as well.