TH
Thandeka H

1 reviews | Active since Jul 2024

04 Jul 2024, 10:24

WIFI installation run around.

after waiting for almost forever for my fiber installation I finally got scheduled for an installation for 04/07/2024 at 15:00 however later on I received a text from one of the technicians scheduling for an earlier appointment being 06.00 am on 04/07/2024.The technician did not pitch at the time we had agreed on he showed up late and left without installing because he then said the address, he had was incorrect, I checked the address and confirmed that the name and address are correct, but he insisted that they were incorrect so he advised that I call the office. I called the office, and they don't have a straight answer for the nonsensical service. Zoom Firbe and Home-connect don't respect peoples time and money this is ********* am totally disgusted by the ****ty service and wouldn't recommend these service providers to anyone.

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Replies (3)
Zoom fibre
Zoom fibre's reply04 Jul 2024, 10:36
Official
Dear  Thandeka Hadebe , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
TH
Thandeka H's update04 Jul 2024, 17:01
Reviewer Update
It's the end of yet another day and I still don't have my fiber installed if this is the service that Zoom Flex and Home-Connect give to black people in the township then I'm defeated 0% sense of urgency ,0% work ethic ,0% service delivery poor and disgusting service.
Zoom fibre
Zoom fibre's reply04 Jul 2024, 17:06
Official
Good day, Thandeka,  Thank you for the feedback and we apologize for the inconvenience caused.  Please note we are still investigating the query on our end and will communicate with you via email for more updates .