Wifi does not work every month for 3-5 days , its a S***T show : Zoom fibre & Home connect

Good day,

I trust that you're well because I am not. No one seems to know what their doing here. Why does this issue keep happening?

I am experiencing this issue again since the 3rd of July. I am paying for a monthly service yet I'm loosing 2 to 3 days of wifi ,having to buy more mobile data when you're offline. You guys claimed there's an outage but the next street has a wifi connection that works.

It's highly frustrating honestly. I can't do this every now & again. Please fix this Fibre ASAP and I want to know how these lost days will be added back because this is very poor service. Tomorrow is the 4th & I will still have no wifi.As per below I had the same issue last month and no one could tell me what the issue is.

Your service is very poor. They wont even bother adding those days. - I am following up every day, while nothing is happening.Why is this happening every month while the wifi on the next street works? Why does it take you 3 days to fix this? It was reported on thursday the 3rd. I hate dealing with you and your nonchalant staff.

Regards, Constance udeji Acc cell no *** Reachable on ***

On Friday, June 6, 2025, Support <***> wrote: Good day, I hope this finds you well.

Kindly see below the device has been reprovisioned and is reporting as operational with no abnormalities.