Website is inconvenient

The website is ALWAYS hanging, every month when it’s time to recharge it’s always the same problem over and over again. WhatsApp consultants send you to the website which never works. You can’t pay an existing bundle you must wait for it to be suspended first and should it expire during the weekend you must wait for working hours before you get assistance since the website is non-responsive. When you choose to buy a new package then you must run around for the wifi password because it’s a new package. Consultants will tell you to wait for an email but the email never comes. The service is incredibly inconvenient.