NR
Nthabiseng R
1 reviews | Active since Feb 2019
01 Jul 2025, 07:47
VERY PATHETIC SERVICE FROM ZOOM
Goodmorning,
My router is flickering a Red light since Thursday I thought it was network but unfortunately it was not. I then reported the fault on Friday 27th June 2025 no technicians have attended to the fault. I received a call on Saturday at 08h11 she asked if I have rebooted my router and that she will call after 10minutes instead she sent an email to advise that the technicians will attend to me. When i did a follow up i was told that the ticket is still open ZF000BJQA. Till date the technicians still haven't attended to me. My router is still flickering red.
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Zoom fibre's replyOfficial
01 Jul 2025, 08:26Dear Nthabiseng, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply01 Jul 2025, 08:26
Official
Dear Nthabiseng, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Nthabiseng R's updateReviewer Update
02 Jul 2025, 14:13What kind of service is this imagine the problem is still not resolved and I'm still waiting for a call... Zoom is bull**** why can't you prioritize us as paying customers.
NR
Nthabiseng R's update02 Jul 2025, 14:13
Reviewer Update
What kind of service is this imagine the problem is still not resolved and I'm still waiting for a call... Zoom is bull**** why can't you prioritize us as paying customers.