Very Disappointed with your frontline support

I am very unhappy with this service and I must say once another fibre company comes to Orange Farm I will be leaving zoom that is for sure. In less than a week I am back here writing another review. Your reconfigured or network and now my service is off again I don’t know why my router was not replaced the last time as it seems like the ZTE that I have is the one giving me issues. My service days was extended to the 29th however my service was off on the 28th. Mind you I had an issue a week back where I had no service for a whole week and my query was incorrectly assigned at that time. Your agents also are not trained to provide solutions they are very dismissive I don’t understand why you would have one point of contact and no one can tell how far one’s ticket is, these are the names of agents I have spoken too in the last three days and I am not happy with them as they cannot deal with unhappy customers and them being your front line of your WhatsApp they are not giving you a good look, Mbali was good she assisted with letting me know that there was a configuration happening and if nothing happens after 15 minutes I should call and log a ticket, Fatima assisted with logging a ticket and told me about the SLA. Yesterday I spoke to bongiwe who was very dismissive she even left me talking to myself on WhatsApp and today Nhlakanipho also very dismissive she closed the chat while I was still probing questions . Oh and all my email from yesterday have not been answered or acknowledged. I just need someone to call me and let me know why this is happening and will it be a continuous issue whenever the system reconfigures.