Very disappointed

Ver very much disappointed with zoom fiber team, i am now on the second week without having my networking up.every time i call home connect thy consultant always keep on escalation the matter, but seemingly the is a n element of ********, or *********** staff to oparate. How can a customer struggling for two weeks without network, every time when there is a changes on the system thy dont notify the clients.. I paid certain amount and the order which is placed its for deferent amount, what is happening with this staff.. Or company is hiring people who dont know what to do