Hellopeter
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MM
Macdonald M

1 reviews | Active since Sept 2023

05 Oct 2024, 10:44

Very bad experience or services not recommendable.

It's a very bad experience these company it's useless n less recommended because of how they treat their clients been complaining about my internet being off line , they been telling me will send their technical support to my house till this day nobody came n my WiFi is still offline, even currently still offline phone n log the query I only get ref number not physical assistance, so please can I get the turn around time for my internet to be fixed also because really it's unprofessional with this company all they know it's when u owe them have not paid unwill get communication but now I complain as a customer no longer interested because nobody attends my query till this day been a week my internet being offline

0
Replies (6)
Zoom fibre
Zoom fibre's reply05 Oct 2024, 10:59
Official
Dear Macdonald Mollo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
MM
Macdonald M's update06 Oct 2024, 20:42
Reviewer Update
Even till this day no technical support came to my house even a single phone call to assist with my WiFi, all they do is making empty promises that my issue has been escalated to relevant department so it means I'm the foolish one here been getting empty promises but I dnt even owe this people my WiFi account is up to date but I'm not getting service I paid for really it's a disgrace n sham of a company wouldn't recommend to anyone...
Zoom fibre
Zoom fibre's reply07 Oct 2024, 13:17
Official
Good day , thank you for receiving our call, we have followed up with the team to assist further. We apologize for the inconvenience caused. 
MM
Macdonald M's update07 Oct 2024, 16:08
Reviewer Update
Good ay this the same story im getting even on whatsapp check the conversation since i reported the issue/query

[15:28, 07/10/2024] Zoom Fibre Pty Ltd: Good Day, thank you for contacting Zoom Fibre. You are through to Kelebongile, how may I assist?
[15:29, 07/10/2024] PABLO: Hi need update on ref:***
[15:29, 07/10/2024] Zoom Fibre Pty Ltd: Please write it in full
[15:30, 07/10/2024] PABLO: i need aupdate or update regarding case ***
[15:44, 07/10/2024] Zoom Fibre Pty Ltd: Thank you for your query, we can see that the ticket has already been logged to our
Maintenance team to give you a call and assist further. Kindly note that we will follow up on the ticket for you. Please expect a call from our
Maintenance team.
[15:46, 07/10/2024] PABLO: useless response been getting same update eveek my wifi has been off since last week always giving me ref number not a solution useless service from the company i rate it 0 on hellopeter
[15:51, 07/10/2024] Zoom Fibre Pty Ltd: Please note we are aware that your query it's with Hellopeter and its been ascalated.

MM
Macdonald M's update07 Oct 2024, 16:10
Reviewer Update
[08:45, 07/10/2024] PABLO: Hi
[09:01, 07/10/2024] Zoom Fibre Pty Ltd: Good Day, thank you for contacting Zoom Fibre. You are through to Precious, how may I assist?
[09:01, 07/10/2024] PABLO: I'm doing a follow up Case ref:1st ref number:ZF0006MRS N 2ND ref number:ZF0006JVB
[09:03, 07/10/2024] Zoom Fibre Pty Ltd: Please be patient while we investigate your query, we will advise on your request shortly.
[09:04, 07/10/2024] PABLO: Since previous week
[09:05, 07/10/2024] Zoom Fibre Pty Ltd: The ticket is still open with maintenance and feedback on the tickets was requested 20 minutes ago.
[09:06, 07/10/2024] PABLO: I have not received any feedback from your maintenance till this day keep on making empty promises to me a customer you are failing me as customer paid for the service but never received it till this day
[09:13, 07/10/2024] Zoom Fibre Pty Ltd: This will be escalated with the department, we do apologize for the inconvenience this has caused you.
[09:13, 07/10/2024] PABLO: Noted thank you
[09:14, 07/10/2024] Zoom Fibre Pty Ltd: This chat will be closed, Thank you for contacting Zoom Fibre.
MM
Macdonald M's update19 Oct 2024, 08:04
Reviewer Update
Very bad experience or services not recommendable.
It's a very bad experience these company it's useless n less recommended because of how they treat their clients been complaining about my internet being off line , they been telling me will send their technical support to my house till this day nobody came n my WiFi is still offline, even currently still offline phone n log the query I only get ref number not physical assistance, so please can I get the turn around time for my internet to be fixed also because really it's unprofessional with this company all they know it's when u owe them have not paid unwill get communication but now I complain as a customer no longer interested because nobody attends my query till this day been a week my internet being offline, n gave me the new reference number:ZF0006T9T