WM
Wendy M

1 reviews | Active since Dec 2020

21 Feb 2025, 20:23

VERY BAAAAD SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!

I am so angry because i keep running up and down, I need help with my fibre It switches on and off half of the day ,everyday I initially thought it was the network provider

But I was using Tech5 it was doing that everyday, I moved to Flex , it did that , Now I am on Home connect , it is still doing that I called Zoom numerous times, but all they say is to unplug it and on again, but that reboot does not work , Someone suggested that it's a faulty router, a technician needs to come change it.

I called Home Connect they told me to call Zoom, I called Zoom they told me to call Zombi Networx, I called Zombi Networx they tell me i need to call Home connect to log a call with them 1st. i call these 3 providers EVERYDAY, every month. no one is assisting.I cant even work from home because of this. I will be reporting this to the Ombudsman.

0
Replies (1)
Zoom fibre
Zoom fibre's reply24 Feb 2025, 07:36
Official
Dear  Wendy ,thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team