SN
Senet N

1 reviews | Active since Mar 2022

16 May 2025, 11:05

Useless service from both Mweb and Zoom

I placed an order with Zoom fibre via Mweb, it has been an absolute nightmare and an extremely frustrating experience. Firstly no one responds accordingly and then there is no one you can actually talk too. Everything is automated and when you call the call centre you have to wait incredibly long times. This has been going on since the beginning of May.

It so pathetic because zoom says call Mweb and Mweb says Zoom.

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Replies (1)
Zoom fibre
Zoom fibre's reply16 May 2025, 11:12
Official
Dear Senet thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team