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Rose T
1 reviews | Active since Jul 2022
06 Jun 2024, 07:24
Useless service ever ,we paying for nothing
No internet connection again for the whole week .I'm sure you now aware thus is happening to us every month or evert two weeks .it's been a week . Cancel this useless thing I don't need it anymore there's no need to have zoom Fibre. I had this service for my work. Guys I'm affected almost every week . They'll be irritating me with calls trying to explain their useless service .I don't need to understand anything now .you've been explaining for too long . I don't need this anymore .you cannot be paying for something you don't have I'm literally wasting my money on zoom .and they have audacity to send us messages that we should skip this day and pay my services which I don't recieve .tomorrow I'm not paying you any cent .a week without Data .where the money for that week .I'm not paying. I have a solution to find another service provider.
Helpful (0)
Replies (5)0
Replies (5)
Zoom fibre's replyOfficial
06 Jun 2024, 09:03Dear Rose, thank you for your review. Your feedback helps us do better. We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly Kind Regards
Zoom fibre's reply06 Jun 2024, 09:03
Official
Dear Rose, thank you for your review. Your feedback helps us do better. We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly Kind Regards
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Rose T's updateReviewer Update
06 Jun 2024, 09:19I don't want a call ,I want my data or else I'm not paying tomorrow, I've been writing reviews almost every after few weeks you have not done any better .it is the same thing over and over. We paying but we not receiving full services .it's Looks like you doing this on purpose. Cutting internet connection on purpose. You need NCA to check on you
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Rose T's update06 Jun 2024, 09:19
Reviewer Update
I don't want a call ,I want my data or else I'm not paying tomorrow, I've been writing reviews almost every after few weeks you have not done any better .it is the same thing over and over. We paying but we not receiving full services .it's Looks like you doing this on purpose. Cutting internet connection on purpose. You need NCA to check on you
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Rose T's updateReviewer Update
06 Jun 2024, 09:33This is a strategic plan you have implemented to cut the power of internet. Justifying the poor service you offering to your clients .you gonna loose clients if you continue like this lying methods it is bad for business. Find another strategic plan to implement if the services you offering is too much for you .you cannot be having issues almost every two weeks .find another way to change your packages because wow . Anyway I'm not using your services ever again .continue you'll loose customer until you left with 2 customers .your time is coming
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Rose T's update06 Jun 2024, 09:33
Reviewer Update
This is a strategic plan you have implemented to cut the power of internet. Justifying the poor service you offering to your clients .you gonna loose clients if you continue like this lying methods it is bad for business. Find another strategic plan to implement if the services you offering is too much for you .you cannot be having issues almost every two weeks .find another way to change your packages because wow . Anyway I'm not using your services ever again .continue you'll loose customer until you left with 2 customers .your time is coming
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Rose T's updateReviewer Update
06 Jun 2024, 10:21You have issues every week .I'm paying what should I expect .plan every week that zoom Fibre might have a problem this week ??
I'm paying without hesitating
No month passes by without issues .I'll communicate here because this is totally unfair. And I'm not surprised I'm not the only one .
I'm paying without hesitating
No month passes by without issues .I'll communicate here because this is totally unfair. And I'm not surprised I'm not the only one .
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Rose T's update06 Jun 2024, 10:21
Reviewer Update
You have issues every week .I'm paying what should I expect .plan every week that zoom Fibre might have a problem this week ??
I'm paying without hesitating
No month passes by without issues .I'll communicate here because this is totally unfair. And I'm not surprised I'm not the only one .
I'm paying without hesitating
No month passes by without issues .I'll communicate here because this is totally unfair. And I'm not surprised I'm not the only one .
Zoom fibre's replyOfficial
06 Jun 2024, 10:42Good Day Rose,As previously communicated, our technical and maintenance team has been diligently working to identify and rectify the fiber fault that has disrupted our services.Despite our best efforts, the resolution has taken longer than anticipated due to the ongoing constructions in the area, our cable are damaged and this has caused a backlog with our Maintenance team. Please be advised that our team is looking at your account and we will provide feedback.
Once again, please accept our sincere apology for the inconvenience caused.
Once again, please accept our sincere apology for the inconvenience caused.
Zoom fibre's reply06 Jun 2024, 10:42
Official
Good Day Rose,As previously communicated, our technical and maintenance team has been diligently working to identify and rectify the fiber fault that has disrupted our services.Despite our best efforts, the resolution has taken longer than anticipated due to the ongoing constructions in the area, our cable are damaged and this has caused a backlog with our Maintenance team. Please be advised that our team is looking at your account and we will provide feedback.
Once again, please accept our sincere apology for the inconvenience caused.
Once again, please accept our sincere apology for the inconvenience caused.