1 reviews | Active since Nov 2019
Useless once again
Back again with another disappoint experience...
On the 5th June 2023 there was an issue regarding my fibre connection - This was taken out with webafrica which makes use of this provider. I was advised that the issue has been escalated to Zoom Fibre (***) until today I have received no call or any communication from ZOOM FIBRE regarding this issue. It is 13.06.2023 and my connection is still as pathetic as ever and i have reached out to Web-africa regarding this and after trouble shooting it was advised that this issue was escalated to you guys - I dont have the reference for this nor any communication email or email text on my dashboard as they're just so laxy.
2nd escalation was apparently made on 10.06.2023 3rd escalation was made yesterday 12.06.2023
I work from home and cannot wait until you people decide to provide a service you so gladly take money for .
will this be resolved ??? when will this be resolved. I await a call from you people for an answer as i know this is the only way for me as a client to get in touch with anyone at zoom fibre
It was thanks to a Gentleman from Zoom Fibre who decided to stick with me to thee end and get this sorted out.
So this is a Thank you to Tsepho Motaung who truly delivered.
I was not easy to deal with as my frustration was at an all time high and UNDERSTANDABLY so but Mr Motaung handle myself as a difficult client very well - and went above and beyond what any of the other individuals I had dealt with.
It was thanks to a Gentleman from Zoom Fibre who decided to stick with me to thee end and get this sorted out.
So this is a Thank you to Tsepho Motaung who truly delivered.
I was not easy to deal with as my frustration was at an all time high and UNDERSTANDABLY so but Mr Motaung handle myself as a difficult client very well - and went above and beyond what any of the other individuals I had dealt with.
Thank you for your positive feedback, we are happy to hear your issue was resolved and Tshepo was able to turn the experience around for you. Please feel free to contact us with any queries you may have in the future.
Please feel free to rerate us or leave a review of your experience with Tshepo on our page.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for your positive feedback, we are happy to hear your issue was resolved and Tshepo was able to turn the experience around for you. Please feel free to contact us with any queries you may have in the future.
Please feel free to rerate us or leave a review of your experience with Tshepo on our page.
Regards
Gibraltar Makhura
Client Liaison Officer
Sorry about your experience. Our team will investigate and provide feedback.
Regards
Gibraltar Makhura
Client Liaison Officer
Sorry about your experience. Our team will investigate and provide feedback.
Regards
Gibraltar Makhura
Client Liaison Officer
When our support team completes the investigation they will advise what the issues are and they will provide a solution.
Regards
Gibraltar Makhura
Client Liaison Officer
When our support team completes the investigation they will advise what the issues are and they will provide a solution.
Regards
Gibraltar Makhura
Client Liaison Officer