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Divashni Lee-Ann Naiker
1 reviews | Active since Jun 2020
20 Mar 2022, 00:12
Use an alternative service provider
Zoom fibre increase there rates (was paying R600 and now R750) since March and the lines have been worse since the increase. The service constantly goes down and they just blame construction workers. Do yourself a favour and use an alternative service provider. Zoom is the worst by far
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Zoom fibre's replyOfficial
10 Jun 2022, 11:22Dear Divashni, we thank you for reaching out and wish to clarify this matter. As Zoom Fibre, we ran a promotion on all our packages extended to our ISP partners which they then on-sell to you. Said promotion expired in February 2022. On the expiration of the promotion, we took the decision to not revert back to the standard pricing and instead offered the same packages at a reduced price, albeit not the promotion price.
We acknowledge the economic pressures experienced by all South Africans and are making our best efforts to offer a reasonable tariff whilst enabling our business to offer you a well-maintained network with minimal connectivity disruptions.
We acknowledge the economic pressures experienced by all South Africans and are making our best efforts to offer a reasonable tariff whilst enabling our business to offer you a well-maintained network with minimal connectivity disruptions.
Zoom fibre's reply10 Jun 2022, 11:22
Official
Dear Divashni, we thank you for reaching out and wish to clarify this matter. As Zoom Fibre, we ran a promotion on all our packages extended to our ISP partners which they then on-sell to you. Said promotion expired in February 2022. On the expiration of the promotion, we took the decision to not revert back to the standard pricing and instead offered the same packages at a reduced price, albeit not the promotion price.
We acknowledge the economic pressures experienced by all South Africans and are making our best efforts to offer a reasonable tariff whilst enabling our business to offer you a well-maintained network with minimal connectivity disruptions.
We acknowledge the economic pressures experienced by all South Africans and are making our best efforts to offer a reasonable tariff whilst enabling our business to offer you a well-maintained network with minimal connectivity disruptions.