Urgent Follow-up on Supplier Box Reinstallation

Last week Tuesday, I reported an issue regarding the relocation and reinstallation of the supplier box. The maintenance team came and moved the box into someone else’s yard. The following day, the installation team arrived, but they said they could not reinstall the box because it was inside someone’s property. I was then informed that the maintenance team would return to move the box to the correct position so that installation could be done properly. Unfortunately, the maintenance team has still not returned, even up to today. This situation is affecting me badly as I work from home. I was under the impression that this issue would be resolved last week. I am now spending a lot of money on mobile data while I already pay for WiFi at home, which I cannot use. I do not want to be dishonest. Zoom has been good to me in the past. However, when it comes to attending to issues like this, the process takes very long. This is now my second follow-up since last week, and I am requesting urgent assistance.