Urgent: Damaged & Exposed Zoom Fibre Installation – Shelley Point, St Helena Bay

Good day,

I am writing to formally report an ongoing and unresolved issue regarding a damaged Zoom Fibre installation box located on the verge of one of the properties in Shelley Point, St Helena Bay.

The enclosure has been damaged for several months, and as a result the lid/cover no longer closes. This leaves the internal components completely exposed. As the installation was done by Zoom Fibre within the estate, responsibility for maintenance, safety compliance, and repair falls under your organisation.

Key concerns:

The open and exposed equipment poses a clear safety hazard to residents and visitors.

Any injury, incident, or damage resulting from this exposed infrastructure would reasonably fall under Zoom Fibre’s liability.

Attempts to resolve this through your AI support bot have been unsuccessful after multiple interactions and considerable time wasted.

Representatives on site during the property development had previously assured that the matter would be attended to, yet months have passed with no action.

This requires immediate attention. Please arrange for a technician to repair or replace the damaged enclosure as soon as possible and confirm a scheduled date.

Kindly acknowledge receipt of this message and provide a timeline for resolution.

Thank you,