Unsatisfied customer

I'm so disappointed that I had to spend my weekend without any connection no TV no phones but I've paid ,I've called and they said something about my ticket being logged and I will be contacted shortly after that the page closed I had to restart again then got a message that they work Monday to Friday then on Saturday it's half day so apparently their technicians they not working on weekends simply meaning when u get to have a problem with their connection you'll have to wait until Monday that sucks but still have to pay full price had to go n buy data is that even fair on your customers ,till now there's nothing wow