Unresolved speed fibre issue

I increased my speed to 100mbps which means iam paying more. I am currently paying for a speed i am not receiving. The speed am receiving is less than 20mbps it is now 4 months since i have been experiencing this issue and they are not resolving my issue they forever telling me they escalating the issue. They are now telling me they closed my case because i dont have A LAN cable and they did not provide me with the LAN cable they cannot expect me have to have it.

Zoom fibre is puting my job in jeopardy because i am not compliant with my internet service.

Zoom fibre is pathetic!!!! And their service is just a zero they just dont care, no empathy whatsoever!