Unprofessional of zoom fiber

I paid my wifi on the 15th of May 2025 and on the 17th of May my wifi was closed and they said they didn't received any payment,I paid again on the 19th of May still they said they didn't received any payment I sent the email with the proof that i paid the wifi which is bank statement that shows the money was out but still they said they didn't received payment,they gave me the number to call pay fast and I called them and they told me that zoomfiber they are the one that they must call them in this moment I don't know what to do the only message I receive and calls it's when I'm I paying the zoom fiber,I paid double amount but still my wifi is not active.