Unhelpful WhatsApp Chat

I don't understand why you have a WhatsApp chat group when you not willing to help. For the past 4 days I've been chatting with your consultants about the network issues. Its either I hold 30 min for a consultant who just reply with a scripted message and close the chat without any reply then I have to start a new chat again. No one is willing to listen and resolve the issue. The level of service it the worst. Hard earned money is paid for you service but you don't deliver on your promise. Please have the decency to get back to someone and tell them of the progress.