Unhappy customer

Morning IAM Jabulile,I'm really disappointed about the treatment from Zoom fibre.On the 8th of January I lay a complain to them that my router shows a red button that makes it offline and I keep on telling them that I use this router for work but they failed to help and after 1 of their consultant told me that I'm rude wen I was expressing myself cos really I'm cross it's 6th day today.Hello Peter plz assist me.