GM
Grace M
1 reviews | Active since Mar 2026
08 Mar 2026, 00:51
Unhappy customer
I would give it a zero if I could. I have never gotten such terrible customer service in my life, literally. My internet has been down for a week, and I have been trying to report the issue, but the feedback I have been receiving is that they will "escalate the matter to the relevant team". This happens to me at least once a month. Please don't bother trying this service; rather look for alternatives
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Replies (6)0
Replies (6)GM
Grace M's updateReviewer Update
08 Mar 2026, 01:02Might I add that these people have a zero sense of urgency whatsoever. If you are looking for a Wifi service provider, please consider alternatives honestly. This company has 349 negative reviews and a 1-star rating. I believe that says a lot about the business itself and the customer experience. Save yourself the headache
GM
Grace M's update08 Mar 2026, 01:02
Reviewer Update
Might I add that these people have a zero sense of urgency whatsoever. If you are looking for a Wifi service provider, please consider alternatives honestly. This company has 349 negative reviews and a 1-star rating. I believe that says a lot about the business itself and the customer experience. Save yourself the headache
Zoom fibre's replyOfficial
09 Mar 2026, 08:44Dear Grace, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply09 Mar 2026, 08:44
Official
Dear Grace, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
GM
Grace M's updateReviewer Update
09 Mar 2026, 15:01HI i havent received your call still waiting
GM
Grace M's update09 Mar 2026, 15:01
Reviewer Update
HI i havent received your call still waiting
GM
Grace M's updateReviewer Update
10 Mar 2026, 11:11Hi, I received a call yesterday saying the issue would be resolved between late last night and today morning. It’s almost midday and I haven’t heard from the “maintenance team”. Today is Tuesday and I’m still hearing the same excuse I’ve been hearing since last week Tuesday. This is so annoying because some of use rely on this WiFi for work meetings and school assignments. Now I have to constantly buy data as if I don’t have a WiFi router at home.
GM
Grace M's update10 Mar 2026, 11:11
Reviewer Update
Hi, I received a call yesterday saying the issue would be resolved between late last night and today morning. It’s almost midday and I haven’t heard from the “maintenance team”. Today is Tuesday and I’m still hearing the same excuse I’ve been hearing since last week Tuesday. This is so annoying because some of use rely on this WiFi for work meetings and school assignments. Now I have to constantly buy data as if I don’t have a WiFi router at home.
GM
Grace M's updateReviewer Update
10 Mar 2026, 15:54When can I expect the matter to be resolved seeing that this matter was apparently escalated to the relevant department a week ago
GM
Grace M's update10 Mar 2026, 15:54
Reviewer Update
When can I expect the matter to be resolved seeing that this matter was apparently escalated to the relevant department a week ago
GM
Grace M's updateReviewer Update
10 Mar 2026, 16:15Just an update that I haven’t received any help from the supposed team. Today is the 10th of March and I have been without internet connection since 2nd of March. It’s a week without proper assistance from this company. I contacted an agent via the WhatsApp line to refund me so I can pay a different service provider and I was told I need to ask for an extension for all the days lost. The irony of this, how in the world would I retrieve those lost days if I can’t even access the service. I am extremely ****ed off and annoyed. This is honestly the worst service provider I have ever encountered. I’m curious to find out where the “technician” are located or if they even exist. They are forever on the road to “assist” or “attend” the matter. Please could I be refunded. I’m done with this ********** service!
GM
Grace M's update10 Mar 2026, 16:15
Reviewer Update
Just an update that I haven’t received any help from the supposed team. Today is the 10th of March and I have been without internet connection since 2nd of March. It’s a week without proper assistance from this company. I contacted an agent via the WhatsApp line to refund me so I can pay a different service provider and I was told I need to ask for an extension for all the days lost. The irony of this, how in the world would I retrieve those lost days if I can’t even access the service. I am extremely ****ed off and annoyed. This is honestly the worst service provider I have ever encountered. I’m curious to find out where the “technician” are located or if they even exist. They are forever on the road to “assist” or “attend” the matter. Please could I be refunded. I’m done with this ********** service!