Unfair treatment

I’ve been battling zoom countless time for proper services , I guess it’s about time to hire a team that can have sound communication with us for example , I log a complaint that my wife bips a red light then an agent advises that an issue has been logged but not advising which issue”…

I’d kindly like to be assisted as I use this Wi-Fi to do my work and I haven’t had access for 2 days already and I’m advised to wait another 24 hours which I find unfair