Treat your clients better

I jst joined the zoom fibre network and I wish I knew how horrible things will get. The only good thing or team they have is the installation team, from there it's down hill. On the 20th I made my first payment, installation was done on the 21, immediately the noticed a problem and reported it and informed us. We expected maintenance team to aho up on Monday, but they came on Thursday,once they were done, it was active for few hours the deactivated at 8pm and i have been reporting my issues since last week and I haven't received any help, the maintenance team is a nightmare seems like they r not doing anything to improve their service even with the multiple complains from Facebook. Another thing the increase on your fibre is crazy, we understand that things r expensive but a R60-R70 increase without any communication with the client, everyone got a surprise of the increase and that a huge amount jump