Trashy service from *********** service providers

Never have I ever experience such incompetence so on Tuesday I got a notification that I was due to pay for my fibre ,I went ahead and made the payment on Wednesday morning at exactly 06:15 am and it's more than 24 hours later I still don't have internet connection when I call their *********** staff they tell me the payment hasn't reflect on their side yet I made an immediate payment online and the funds went off from my account 😔,now I have to buy data while I wait for them instead of giving me possible solutions they are telling me to send them an email from pay fast which I haven't received Zoom Flex ,Home Connect and the so called pay fast give the most trashiest service 🤬.