This pls

Good Morning  Mr. C Jacobs, 

Thank you for contacting us with your query and answering my calls.     

Please accept our sincerest apologies for the inconvenience caused. 
As discussed on the phone, we are investigating the installation issue you are experiencing with our Installation team as well as the Internet Service Provider, Home Connect. 
We will revert with a resolution and feedback. 

Apologies once again, and please feel free to contact me directly at ***. 

Regards,
Gibraltar Makhura
Client Liaison Officer