PP
Palesa P
1 reviews | Active since Oct 2019
28 May 2024, 09:03
THIS IS FRUSTRATING!!!
I am writing so frustrated!!! I am based in Orange farm and decided it made sense to have fibre, I contacted zoom and communication was smooth, I paid on Friday, the 24th of May 2024 and installation was done on the 25th of May 2024.
My fibre is not working, and I have tried to call and whatsapp and suddenly no one is getting back to me. This is so frustrating, the last communication from this company was for installation, nothing after that.
I would not recommend this company.
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Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
28 May 2024, 09:18Dear Palesa Potsane, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply28 May 2024, 09:18
Official
Dear Palesa Potsane, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
PP
Palesa P's updateReviewer Update
28 May 2024, 14:24Maintenance people came through, please advice on where I can find the password for the Wi-Fi.
PP
Palesa P's update28 May 2024, 14:24
Reviewer Update
Maintenance people came through, please advice on where I can find the password for the Wi-Fi.
Zoom fibre's replyOfficial
28 May 2024, 14:25Good day, Palesa, thank you for the update, we will contact you and assist further.
Zoom fibre's reply28 May 2024, 14:25
Official
Good day, Palesa, thank you for the update, we will contact you and assist further.