Third time lucky - competent & polite

We had a recent issue with our fibre. The first call was answered promptly but actually made the problem worse. A subsequent email response and another call, while polite, were to complicated to sort the issue out. Finally on Thursday evening a very patient call centre operator took a full 40 minutes to take me through a step-by-step process to get my cable up and running smoothly again. Big ups to a much improved call centre experience