These guys have a tendency of switching off the internet and then say it's faulty then take days to fix the problem they say they have

These guys have a tendency of switching off the internet and then say it's faulty then take days to fix the problem they say they have. Like now it's over a week been disconnected and they **** to e saying they will call me and fix the issue but still we are down and yet we have to pay at the same time but the service is always poor