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17 Jul 2024, 01:48

The worst pathetic service, It's like they only hire professional ****s.

I app**** for an installation in April and it was cancelled without consultation. I re-app**** on the 10th June 2024 and only after I did follow up, and fighting they sent a technician to complete installation. The Technician completed the installation and didn't even bother to test connection or better yet leave router information "username and password". Received details on Monday after complaining. Wi'Fi connection only works in the room it is installed. Reported the matter and their support team is unable to even access the router settings remotely. The service I am getting from this company is horrible. I am still waiting for a call from the installation team to come and assist , I wonder if they reside in heaven. Some of their agents are professional ****s, they lie about outages and that don't exist.

0
Replies (1)
Zoom fibre
Zoom fibre's reply17 Jul 2024, 12:20
Official
Dear  Keneilwe Phakane , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team